About this policy
This document uses placeholders in square brackets. [Business Name] must replace them with real company details and have the final text reviewed by a qualified legal adviser before publication.
This policy explains how [Business Name] ('we', 'us') handles personal information collected through this website and during lessons.
Information we collect
We collect only the information needed to arrange and deliver lessons.
- • Contact details: name, parent name, email, phone and WhatsApp number, country
- • Student details: age, gender, course interest, teacher preference, schedule and timezone
- • Enquiry content: messages you send through our forms or WhatsApp
- • Technical data: anonymised analytics about website usage
How we use your information
To arrange trial classes, schedule lessons, communicate with parents and students, process fees and improve our service.
Lawful basis
We rely on performance of a contract for lesson delivery, legitimate interests for service improvement, and consent for marketing communications, which you may withdraw at any time.
Children's data
Where the student is a child, we collect data from and correspond with a parent or guardian. We keep children's data to the minimum necessary.
Sharing
We share information with the assigned teacher and with service providers used to run the academy. We do not sell personal data.
Retention
We keep enquiry and student records for [retention period], then delete or anonymise them.
Your rights
You may request access, correction, deletion or restriction of your data, and may object to processing. Contact [Email] to make a request.
Contact
[Business Name], [Business Address]. Email: [Email]. Phone: [Phone]. WhatsApp: [WhatsApp]. Company registration: [Company Registration Number].